Online Return Policy
At Skylar’s Home and Patio it is our goal to provide our customers with complete satisfaction. Rest assured knowing that our end game is to make sure you, our valued customers, have the best shopping experience possible. With that said, we’d be lying if we said Return Policies are fun. They’re not. They’re horrible, and when returns do happen it’s difficult to create win-win situations, but we aim to be as transparent as possible here in how we handle customer returns. At the end of the day, if you do have problems with products, or return questions, please contact our customer service department and we will do everything in our power to ensure you leave the situation with the warm and fuzzies.
The main takeaway here is to know that Skylar’s Home and Patio offers a 100% satisfaction guaranteed at the time of deliver. If you are dissatisfied with an item at the time of delivery, you may refuse it an the delivery team will take it back for an exchange or refund.
All merchandise delivered by Skylar’s Home and Patio should be inspected upon receipt prior to signing for the delivery; damaged good will be repaired or replaced as fast as we can possibly make that happen. Now, with the exception of damages, if you refuse all or part of the order, you will be held responsible for all shipping costs associated with your order, even if you didn’t prepay any delivery charges at Skylar’s Home and Patio; if you refuse or return the entire order or just part of it, you will be held responsible for the return shipping fees and they will be deducted from your refund. You must also keep all the original packaging to ensure your return is authorized. If anything in this paragraph is confusing or you have questions, please contact us and we will be happy to explain our policies.
Once the freight company leaves, unopened products can be returned within 5 calendar days of delivery date for store credit only; refunds will not be issued for opened or used products. A 25% restocking fee may also be accrued. Products containing custom elements (such as fabrics or finishes) may not be authorized for return and may be accrue higher restocking fees. As soon as the freight company leaves, the customer will be held responsible for shipping the items back by their own means or service, drop them off, or pay the necessary fees to have our delivery team pick it up.
Again, we do not like returns and we do not like return policies, in fact, we did not enjoy writing these last 5 paragraphs, but alas, our lawyer said we had to and we think honesty is the best policy, especially when it comes to return policies. In a perfect world we wish we could operate like a large corporate entity and offer a ‘no questions asked returns’ policy, but the world is not perfect and we are just a local furniture brand with big dreams. Look, at the end of the day, we want you to be happy. Nobody wins when you are dissatisfied with your order, and there’s nothing worse than letting down a valued customer, so take heart knowing that we will do our best to rectify the situation or figure out other means so that everyone can be as happy as possible when the dust settles.
Please contact Skylar’s Home and Patio immediately with any order/shipping/delivery issues. Damages, returns, etc. The sooner you contact us the sooner we can help get things moving in the right direction and present the best possible options. Failure to do so may put your damage claim in jeopardy.
Cancellations? Cancellations?! Why would you want to cancel anything!? In the rare, unknown case of cancellations or order changes of any kind, please, please, please contact our customer service team immediately. Since we’re being honest with each other, we are unable to cancel orders that are in transit AKA have left the warehouse or point of departure and are on their way to you. We can also not return any product that has been assembled which was shipped to you unassembled. In situations where we could not make any requested changes before your order was processed, shipped and/or assembled, it is possible that you can return the product, however a restocking fee may apply. For all orders with custom elements (fabrics, finishes, etc.) you will probably be required to accept the delivery if you did not make preparations to cancel it within 72 hours of placement.
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